Fair questionsEverything owners ask us before saying yes.
Will it sound like a robot and embarrass me?
Talk to Ivy on this page and judge for yourself — that's the exact technology that would answer your phone. Our agents handle interruptions, accents, rambling, and the caller who starts with their life story. When callers do figure it out, the usual reaction isn't anger — it's 'wait, how do I get one?'
Do I have to switch my CRM or my scheduling software?
No, and we'll talk you out of it if you try. We integrate with what you already run — Jobber, Housecall Pro, Jobtable, JobTread, GoHighLevel, or a shared calendar if that's what you've got. Switching software is how projects die; plugging in is how they ship.
What happens when it can't handle a call?
It does the smart thing a great receptionist would: takes the details, tells the caller exactly what happens next, and texts you immediately with the summary. It never bluffs a price, never promises an emergency slot you don't have, and never wings it on your reputation.
What does it really cost — what's the catch on minutes?
$397 a month, flat, fair-use minutes included. No per-minute meter, no surprise overage bill, no 'usage tier' ambush. The industry loves those tricks; being the company that doesn't is part of the point.
Am I locked into a contract?
Month-to-month, 30-day money-back, cancel with an email. Founding clients lock their price for 12 months — the lock protects you from our future price increases, not the other way around.
Is the texting legal? I've heard horror stories.
You've heard them because most providers blast first and read the law never. We register your business with the carriers properly, scrub against do-not-call and litigator lists, honor every opt-out, and keep consent evidence. Boring, careful, documented — that's why it works and keeps working.