Straight answersWhat HVAC pros ask us.
Jobber just gave me an AI receptionist in my plan. Why pay you?
If the bundled bot covers you, use it — genuinely. Where owners get burned: it knows software, not HVAC. It won't triage no-cool-with-newborn against 'my vents smell weird,' won't pitch your membership plan, and won't chase your open quotes. We install a trained system, tune it monthly against your actual calls, and answer for the results. Bundled features don't answer for anything.
My call volume triples in summer. Does the price?
No. $397 flat, fair-use minutes included, and 'fair use' is defined for real HVAC seasonality — surge weeks are the product working, not an excuse to bill you. If your volume outgrows fair use permanently, you've grown into the Growth tier and we'll have that conversation openly, in advance, like adults.
Can it really tell a $189 ticket from a $12,000 replacement lead?
It asks the questions that tell them apart — system age, R-22 vs 410A, repair frequency, comfort complaints — because we load your qualification logic during install. Your best CSR does this instinctively on her best day. The agent does it on every call, including the ones at 2am.